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Privacy & Cookie Policy, Data Protection

This Privacy, Cookie and Data Protection Policy Statement was last updated on 28 February 2016. If you have not reviewed it since that date, please do so. You will not receive any other notice of changes to this statement.

 

Privacy Information for www.cottageinthedales.co.uk

Overview

Cottage in the Dales, ("cottageinthedales.co.uk", “we”, “us” or “our”) operator of this site, recognises the confidentiality of information that may be disclosed by guests in registering or making reservations via our Website and we are firmly committed to protecting your privacy. The following discloses our information gathering and dissemination practices for this site. The website www.cottageinthedales.co.uk is owned and operated by Cottage in the Dales, a Registered Limited Company registered and operating in the UK. Registration as a user of or subscriber to the website www.cottageinthedales.co.uk Internet service results in your customer information being stored and processed in the UK, and you, in registering or subscribing, specifically consent to that storage and processing.

 

The specifics of our Privacy Policy and specifically related to Cookie Policy and Data Protection are best described in the answers to the following Frequently Asked Questions:

 

Does Cottage in the Dales ask for personal information?

Yes. Cottage in the Dales asks for your name and e-mail address when you have an enquiry or make a reservation and use features such as e-mail. In addition we will need to know your postal address and payment details when you choose to make a reservation with us. As a guest of Cottage in the Dales the amount and type of the profile information you share in this way is entirely your choice.

 

How Does Cottage in the Dales use my personal information?

Our goal is to provide you with the most relevant, user-friendly Web experience possible. The primary use of all your personal information is to efficiently provide you with relevant information. Cottage in the Dales will also use registration information to let you know about new facilities or other offers of interest from Cottage in the Dales, or to address guest service needs and requests. Cottage in the Dales does not sell, rent or otherwise distribute the personal information you provide us to anyone outside our business. We may occasionally distribute messages from Third Parties, but these will simply provide an insertion for our mailshots/website without having access to any guest data.

 

Does Cottage in the Dales request or require any personal financial information?

To facilitate payment and fulfilment for reservations Cottage in the Dales may request personal credit card or debit card information via Paypal. Cottage in the Dales does not itself hold any credit card information.

 

Will Cottage in the Dales disclose any of my personal information to third parties?

Cottage in the Dales will not disclose any of your personal information, except with your knowledge and consent as described a) in this policy, b) where personal information is collected through this site and c) as may be required by law, or to protect the rights or property of Cottage in the Dales. Circumstances where limited personal information may be disclosed are specifically described when the data is collected. So in all cases you control what, if any, information you disclose.

 

Demographic information collected through on-site user surveys may be used in aggregate statistical form for use by Cottage in the Dales in judging the effectiveness of advertising or other campaigns, but these statistics will include no personally identifying information. We do reserve the right to disclose aggregated user statistics, such as "45 percent of our guests are in the UK " in order to describe our services to prospective guests. Under protection of confidentiality agreements, we use third party processors in some cases to help us provide services and manage our sites and relationships with you. These may include purchase and order fulfilment, credit card processing, removing duplicate information from lists, providing marketing assistance and providing other customer services. Third-party processors and providers will be given access only to that information needed to perform their support functions, and are prohibited from using it for other purposes.

 

Additionally, if you click away from www.cottageinthedales.co.uk to visit the site of any third party advertiser or sponsor, you may be asked for your credit card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy policies carefully if you have concerns about how your information may be used.

 

Will my information be used for direct mailings?

With your agreement, Cottage in the Dales will send electronic mail to you, for the purpose of informing you of changes or updates to your reservation with Cottage in the Dales, or of any Cottage in the Dales related products and services. If you do not want to continue to receive such mailings, you may opt out at any time by using the unsubscribe link listed in the e-mail or by using the 'Authorisation' section of this website.

 

May I refuse to provide personal information to Cottage in the Dales?

To make a reservation with Cottage in the Dales, we require your name, a postal address along with telephone, email address, and appropriate billing information.

 

IP Addresses

We do use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to gather broad demographic information such as geographic distribution of our guests and prospective guests.

 

Cottage in the Dales Cookies

Contrary to popular myth, cookies do not extract private or personal information from your computer's memory, but rather, record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer when you register at our Web site that enable our server to recognise or "remember" who you are each time you return. Cottage in the Dales may make limited use of cookies to deliver content specific to your interests. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Cottage in the Dales services may not work correctly or at all if you set your browser not to accept cookies.

 

Advertiser Cookies

We do not use third-party advertiser cookies.

 

What happens with reservation information I submit?

When you make a reservation with Cottage in the Dales, you submit personal information about yourself such as name, address, telephone number, email address. This information is classed as 'General Guest Information' [GGI] and is made available only to the directors and staff of Cottage in the Dales, either fully or in part, to enable them to carry out the functions of the business, such as mailing out of the Arrival Pack, preparing a cottage to meet your personal requirements such as allergenic bedlinen etc.

 

Information held by Cottage in the Dales is stored both physically and electronically, but in all cases is only available to authorised persons within Cottage in the Dales for the sole use of carrying out Cottage in the Dales activities. Your information is never sold or released to any third parties.

 

If you would NOT like your information to be made available in this way please see the 'Authorisation' section of this website or email stay@cottageinthedales.co.uk and your GGI will be updated accordingly.

 

Security

Cottage in the Dales places great importance on the security of all personally identifiable information associated with our guests and prospective guests who have made enquiries. We have security measures in place to attempt to protect against the loss, misuse or alteration of such data under our control. For example our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to member information. While we cannot guarantee that loss, misuse or alteration of data will not occur, we will use our best efforts to prevent this.

 

By using our website and the services you consent to the collection and use of your information by Cottage in the Dales. If we decide to change our privacy policy, we will post these changes on this page (or send them to you via e-mail or postal mail) so that you will be aware of what information we collect, how we use it and under what circumstances we disclose it in accordance with the Data Protection Act 1998. If you do not consent to any changes to our privacy policy and as a result you would like us not to use or hold your information in accordance with the revised terms, you may instruct us to delete your information by sending an e-mail to stay@cottageinthedales.co.uk .

 

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact:

Web Administrator, Cottage in the Dales Ltd,
Eastburn Farmhouse, Newbiggin, Leyburn, North Yorkshire DL8 3TD, UK